FAQs
Trouble at Checkout?
Running into issues checking out? Here’s what to do.
If you can add items to your cart but can’t complete your order, your session may have expired (basically, the site logged you out in the background). You might see a screen like this:
Quick fix:
Just re-enter your password in the gray box and click Continue.
Still stuck?
Try resetting your password using this link:
Reset Password
Still not working? Reach out to us at hello@rootstock.earth — we’re happy to help.
What’s the weekly store schedule?
Place your order by Monday at midnight.
Pick up at our community hubs on Thursday or Friday, or get home delivery on Friday.
What are the delivery fees?
No additional fees if you pick up at a Rootstock community hub.
$5 delivery fee for home delivery.
What kind of berries are available?
Choose from a rotating selection of exceptional organic strawberries—like Monterey, Albion, Sweet Ann, and Chandler—plus varieties of blueberries, blackberries, and raspberries as they come into season. We will also have occasional specials available —which could include additional berry varietals and/or complementary local produce and products.
How do you come up with the prices?
We partner with our growers to set fair prices. You can think of our prices as equivalent to premium farmer’s market prices. We sell in closed 1 lb clamshells—larger volumes than the open pint containers (~.75 lb) at farmer’s markets.
While we will offer occasional discounts and promotions, our intent is to keep prices relatively steady and predictable throughout the growing season—both for growers and for you.
How do you pay growers?
We're keeping Rootstock lean so we can pay farmers fairly—they’ll get 66 cents on the dollar for their produce, compared to the industry average of just 16 cents.* We allow the grower to focus on growing—Rootstock handles everything else.
* National Farmers Union. (2017). Farmers Receive Less Than Sixteen Cents of the American Food Dollar. Retrieved from https://nfu.org/2017/09/22/farmers-receive-less-than-sixteen-cents-of-the-american-food-dollar/
Do your events have fees?
Some signature events such as the on-farm experiences, or culinary events may have additional fees.
When are you coming to my neighborhood?
We are available for delivery in the Menlo Park, Redwood City, San Carlos, Atherton, and Woodside neighborhoods. Join our waitlist for people in other neighborhoods who are interested. Get in touch if you want Rootstock in your hood!
What happens after August?
Our summer season will end in August. We will be launching a Fall season from September through November and subsequent seasonal offferings beyond. More information coming soon.
Do you have a cancellation policy?
Membership fee is non-refundable.